Achieve the balance and agility to handle heavy customer demand
Many multidisciplinary teams are responsible for maintaining a product as well as for developing that same product. Incidents, minor changes and large projects hijack valuable time of team members. This results in a lack of overview of the work, lack of insight into what work should prevail over other work, and a constant hassle with customers.
Can Kanban support this way of working? Yes, it can! This Learning Lab will show how to achieve balance and agility to meet the challenge of full product support. Based on Kanban implementations at Royal Schiphol Group and the Dutch Archives.
Using STATIK to understand the work, the Kanban Method to gain insight and oversight, and metrics to balance the different classes of services among each other, you can offer a solution to bring peace and quiet to the team and manage the expectations of stakeholders and users.